Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: sales@neitherboth.org. If the return is accepted, the buyer is responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

Please understand that all of our products are hand wrought by skilled craftsman and artisans rather than "manufactured" in a production line.  We pride ourselves on qaulity and attention to detail but there is notable difference between production line manufactured goods and hand made goods. We hope that you are purchasing our products because of this and realize that with hand made goods, what may be percieved as imperfections are the very attributes that distniguish them and imbue them with charm.

You can always contact us for any return question at: info@neitherboth.org.

 

Cancellations:
If you have made a purchase order in error, cancelling the order within 1 hour of placing it will ensure that you recieve a full refund. Otherwise you will be charged and the order will be fulfilled. In exceptional cricumstances contact us at: sales@neitherboth.org and we'll do our best to accomodate you. 

 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.